Privacy Notice

We collect the following personal data:

• **Identity data**: name, title • **Contact data**: email address, phone number, delivery address • **Transaction data**: details of purchases and payments • **Technical data**: IP address, browser type, device information • **Usage data**: how you use our website • **Marketing preferences**: your choices on receiving communications from us

We collect data through direct interactions (when you place an order, create an account, or contact us), automated technologies (cookies and similar tracking technologies on our website), and third parties (payment processors, delivery partners).

We use your data to:

• Process and deliver your orders • Manage your customer account • Send order confirmations and delivery updates • Respond to your enquiries • Send you marketing emails if you have opted in • Improve our website and services • Comply with legal obligations

We do not sell your personal data. We may share it with trusted third parties including our delivery partners, payment processors (M-Pesa, card processors), and email service providers. All third parties are required to keep your data secure and may only use it as instructed by us.

We retain your personal data for as long as necessary to fulfil the purpose for which it was collected, including legal and accounting requirements. Order data is retained for 7 years in accordance with Kenyan tax law.

You have the right to access, correct, or delete your personal data at any time. You may also object to processing, request restriction, or request portability of your data. To exercise any of these rights, contact us at hello@malaikaintimates.com.

We use cookies to improve your experience on our website. For full details on the cookies we use, please read our Cookie Notice.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no internet transmission is completely secure.

If you have any questions about this Privacy Notice or how we handle your data, please contact us at hello@malaikaintimates.com or via our Contact page.